Job Description:

• Serves as business partner with Operations management to ensure success of a large site or multiple sites. 

•  Knowledgeable leader of the site (s) HR function with overall responsibility for recruitment and selection;    associate relations; training and development of HR staff and education of operations management; legal compliance and investigations; adherence to HR policies, processes and program administration; and the development and delivery of retention initiatives to enhance the overall work experience for all associates and improve morale, satisfaction, absenteeism, productivity and retention.

• Administers human resources policies and programs for site location. 

• Responsible for ensuring positive associate relations and problem resolution, and policy and regulatory compliance. 

• Responsible for developing and delivering retention initiatives to enhance the overall work experience for all Associates to enhance employee morale and retention. 

• Provides new hire orientation, salary and benefits administration, and separation processes. 

• Responsible for HR file management and HRIS administration. 

• Supports talent acquisition initiatives as needed. 

• Provides training, guidance and counsel to the management team on interpretation and application of HR policies and programs. 

• Ensures positive company image and community involvement. 

Education: 4-year college degree in Business course or a combination of education and equivalent work experience. 
Preferred: Call center HR experience