HR Manager – Call Center

Location

National Capital Region

Job Description

  • Serve as business partner to Operations management to ensure the success of a large site or multiple sites

  • Lead the site HR function with overall responsibility for recruitment and selection, associate relations, HR staff training and development, education of operations management, legal compliance and investigations, adherence to HR policies and processes, and program administration

  • Develop and deliver retention initiatives to improve morale, satisfaction, absenteeism, productivity, and retention

  • Administer HR policies and programs for the site

  • Ensure positive associate relations, problem resolution, and policy and regulatory compliance

  • Provide new hire orientation, salary and benefits administration, and separation processes

  • Manage HR files and HRIS administration

  • Support talent acquisition initiatives as needed

  • Train and counsel the management team on the interpretation and application of HR policies and programs

  • Ensure a positive company image and community involvement

Education

  • 4-year college degree in a Business course, or a combination of education and equivalent work experience

  • Preferred: call center HR experience

SALARY: ₱50,000-100,000 DOE (Depending on Experience)

To apply, send your resume to hr.gladnessstaffingservices@gmail.com or contact us at +63 908 399 2508.

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