Managing Filipino Outsourcers: How You Provide Feedback Matters

Feedback matters when you manage a remote or outsourced team in the Philippines. Many Filipino team members place a high value on respect and harmony, so how you deliver criticism affects trust, retention, and performance.

When you provide feedback, always find something positive to say about what they did before you give negative feedback. This helps build trust, prevents people from disengaging, and gives them the confidence to go above and beyond and try something new to help your business.

Examples

• "I really like what you did here and here. Let's change..."

• "You did a great job with this. However..."

• "This is really well done. Now let's go back and..."

When instructions were not followed:

• "Thanks for trying on this. I can see that I didn't do a very good job with my instructions..."

Give praise before criticism

It's especially important in the Philippines.